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Website Privacy Statement

Web Privacy Statement

Collecting and Using Personal Information


When you visit and navigate CommunityCare’s (“we” or “us” or “our”) website and the pages contained therein and utilize web applications, and when you communicate with us via our website and web applications, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our website will be used solely for the purpose(s) stated herein. CommunityCare will not sell, license, transmit or disclose this information to non-affiliated third parties unless (a) expressly authorized by you, (b) necessary to enable CommunityCare or its employees, contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose(s) it was provided.

For purposes of this Privacy Statement, "personal information" means data that is unique to an individual, such as a name, address, Social Security number, e-mail address, or telephone number. From time to time, we may request personal information from you via our website in order to deliver requested materials to you, respond to your questions, or deliver a product or service.

Data Communication

We welcome your comments or questions about our website and have provided e-mail addresses for receiving those communications. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

Please note that non-encrypted e-mail sent to CommunityCare may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit. For that reason, to protect your privacy, please do not use e-mail to communicate information that you consider confidential. If you wish, you may contact us instead via telephone at the numbers provided at various locations on our website or, in the case of individuals covered by health plans insured or administered by CommunityCare or its affiliates, at the Member Services toll-free number that appears on your ID card.

Other Information; "Cookies" and "Tags"

When you visit our website, we may collect certain information that does not identify you personally, but provides us with "usage data," such as visitor IP address, ISP, geolocation, website browser specifications, operating system, referring website URLs, website pages viewed per visit, time spent on each web page, and other relevant information about your visit to our website. This data helps us to analyze and improve the usefulness of the information we provide.

Like most commercial website owners, we may use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you visit that website and is stored on your computer or mobile device. We use both session cookies, which means they expire once you leave our website and close your browser, and persistent cookies, which will remain on your computer until you delete them. A cookie is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat visitors, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.

We use two categories of cookies: 1) first party cookies, which are served directly by us to your computer or mobile device, which we use to recognize your computer or mobile device when it revisits our website; and 2) third party cookies, which are served by service providers on our websites, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.

Our website and online services may use the following types of cookies:

Essential Cookies
Cookies that are essential to provide services available through our website and are required to enable some of its features.
Functionality Cookies
Cookies that allow our website to remember choices you make while you visit. These cookies allow us to provide you with a more personalized experience each time you visit.
Analytics and Performance Cookies
Cookies that collect information about traffic to our website and how visitors use it as described above. The information is aggregated and anonymous and does not identify any individual visitor. We use Google Analytics for this purpose.
Targeted and Advertising Cookies
Cookies that track your browsing habits to enable us to show advertising that is more likely to be of interest to you. These third party cookies allow advertisers to save cookies which enable us to show advertisements that we think are more relevant to you while you’re visiting third party websites.
Social Media Cookies
Cookies that may be used when you visit any public page on ccok.com or ccokadvantage.com. Social networking websites such as Facebook or LinkedIn can record pages that you visit and can use the information to serve you relevant advertisements in compliance with the platform’s advertising policy.

If you wish to no longer accept cookies from our website, you can change the settings on your browser to remove or stop accepting cookies or to prompt you before accepting cookies from websites you visit. However, if you do not accept cookies from our website, you may be prevented from using all of our website’s functions.

We may also use what is known as "client-side page tagging", which uses code on each page to write certain information about the page and the visitor to a log when a page is rendered by your web browser. This technique is also commonly used on commercial websites. "Tagging" does result in a JavaScript program running on your computer, but it is limited to providing information about the page that you are requesting and the configuration of your browser. It will not read any of your data files or execute any additional programs. It does not extract any personal information about you, such as your name or address. You can prevent tagging by disabling JavaScript in your browser, but that may prevent you from using all of our website's functions.

Pixel Tags

We may use pixel tags (also referred to as clear GIFs, web beacons, or web bugs) on our website to track the actions of visitors. Pixel tags are tiny graphic images with a unique identifier used to track online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, pixel tags are embedded invisibly in web pages.

Do Not Track Signals

Some web browsers offer settings to send “Do Not Track” signals to each website or online service that you visit. We currently do not respond to do not track signals.

Third Party Analytics Providers and Ad Servers

We may use third-party vendors to perform certain services on behalf of us or our website, such as hosting, designing and/or operating online features, activity tracking, sharing technology and analytics. We may provide these vendors with access to user information or they may directly collect information to perform their services for you or for us. Third-party analytics and other service providers may set and access their own tracking technologies on your device, and they may otherwise collect or have access to your information, potentially including personal information about you. We are not responsible for those third-party technologies or activities derived from them.

We may work with third parties to provide us with information regarding traffic on the website to serve advertisements on other websites or online services to provide us with data regarding usage and effectiveness of our advertisements. These third parties may automatically collect information about you using their own cookies or other technologies. This information may include information about your visits to our website and other websites, IP address, ISP, geolocation, website browser specifications, operating system, referring website URLs and other usage data. The information and data collected may be used to deliver targeted advertising and to understand utilization of our website and other sites tracked by these third parties.

Parental Consent

We do not knowingly collect personal information from children under the age of 13 without parental consent. Children under the age of 13 do not have permission to use our website and if you are under this age you should not send any information about yourself to us through the website. If we become aware of any personal information, we have collected from a child under the age of 13 without parental consent, we will dispose of that information in accordance with the Children’s Online Privacy Protection Act or other applicable laws. If you are a parent or guardian of a child under the age of 13 and believe that child has provided us with information without your consent, please contact us at ccare@ccok.com and we will take reasonable steps to destroy such information from our records.

Linking to Other Sites

From time to time, CommunityCare's website may include links to other websites, which may or may not be owned or controlled by CommunityCare. We include these links because we believe they might be useful or of interest to you. We cannot, however, be responsible for the privacy or security practices employed by other website owners or the content or accuracy of the information contained on those other websites. Your privacy while using those sites will be governed by the privacy policy at that site, which you should read prior to your use of that site. Links to various non-CommunityCare websites do not constitute or imply endorsement by CommunityCare of these websites, any products or services described on these sites, or of any other material contained in them.


CommunityCare has adopted and adheres to stringent security standards designed to protect non-public personal information it receives or transmits against accidental or unauthorized access or disclosure. Among the safeguards that CommunityCare has developed for this site are administrative, physical and technical barriers that form a protective firewall around the information stored on its website.

Changes to This Statement

CommunityCare may change its Privacy Statement from time to time without notice. By continuing use of CommunityCare’s website, you accept and agree to any such revised Privacy Statement. We encourage you to periodically reread this Policy to see if there have been any changes that may affect you. This Privacy Statement is not intended to, and does not, create any contractual or other legal rights in or on behalf of any party. None of the information we collect on our website is part of CommunityCare’s designated record set. For more information regarding our HIPAA privacy practices please use the link below.