2024 EOBs are now available online. Please contact Customer Service for EOBs prior to the current year.

Cancer Care

A diagnosis of cancer can be overwhelming, both emotionally and financially. Understanding your CommunityCare insurance coverage and rights is essential to ensure you receive the best care without undue financial strain.

Here's a guide to help you navigate CommunityCare’s coverage for cancer care:

  1. Review Your Plan: Begin by thoroughly reviewing your CommunityCare benefit plan, including any documents related to coverage for cancer treatment. Pay close attention to details such as deductibles, copays, coverage limits and network providers.
  2. Understand Your Coverage: Familiarize yourself with what your CommunityCare plan covers regarding cancer care, including treatments such as chemotherapy, radiation therapy, surgery, medications and follow-up care. It is important to check if there are any restrictions or requirements for pre-authorization or referrals.
  3. In-Network Providers: Opting for in-network providers can significantly reduce your out-of-pocket expenses. Check if your preferred oncologists, hospitals and treatment facilities are within your CommunityCare network. If not, inquire about out-of-network coverage and associated costs.
  4. Pre-authorization: Certain cancer treatments may require pre-authorization from CommunityCare. Work closely with your health care provider to ensure all necessary approvals are obtained before proceeding with treatment to avoid unexpected denials of coverage.
  5. Denials and Appeals: If CommunityCare denies coverage for a recommended treatment or procedure, you have the right to appeal the decision. Understand the appeals process outlined in your plan and gather any supporting documentation, such as medical records and physician recommendations, to strengthen your case.
  6. Stay Informed: Stay current on your CommunityCare coverage so you will be aware of any updates to your plan or changes in benefits. Regularly review your insurance documents – you may also visit with one of our customer service representatives to ensure you have the most up-to-date information.

Navigating insurance coverage for cancer care can be complex, but being proactive and informed can help alleviate some of the stress associated with managing your health care expenses. Remember, you are not alone in this journey, and there are resources available to support you every step of the way.

For personalized assistance with understanding your CommunityCare coverage related to cancer care, don't hesitate to reach out to our dedicated customer service representatives at (918) 594-5200. We're here to help you access the care you need with confidence and peace of mind.

Cancer Care