Drug Shorting

If your pharmacist is unable to fill your entire prescription at one - for example, because of a short supply - your pharmacist should inform you and make arrangements to provide you with a partial amount of the prescription, and then provide you the remainder as soon as possible at no additional expense. However, if your pharmacist intentionally provides you less than the prescribed amount without letting you know, or fails to provide you with the balance of a partially filled prescription, but bills your drug plan for the full amount, he/she may have committed fraud, and you should contact our customer service number to let us know.