The Senior Health Plan medication therapy management program helps you get the greatest health benefit from your medications by:
We will automatically enroll you in the Senior Health Plan program at no cost to you if all three conditions apply:
Your participation is voluntary, and does not affect your coverage. The program is no cost to you and is open only to those who are invited to participate. The program is not a benefit for all plan members.
The program provides you with a:
Comprehensive Medication Review
The review is a one-on-one discussion with a pharmacist, to answer questions and address concerns you have about the medications you take, including:
The pharmacist will offer ways to manage your conditions with the medications you take. If more information is needed, the pharmacist may contact your prescribing doctor. The review takes about 30 minutes and is usually offered once each year — if you qualify. At the end of your discussion, the pharmacist will provide you a Personal Medication List with the medications you discussed during your review.
You will also receive a Medication Action Plan. Your plan may include suggestions from the pharmacist for you and your doctor to discuss during your next doctor visit.
Here is a blank copy of the Personal Medication List for tracking your prescriptions.
Targeted Medication Review
With this review, we mail, fax or call your doctor with suggestions about prescription drugs that may be safer, or work better than your current drugs. As always, your prescribing doctor will decide whether to consider our suggestions. Your prescription drugs will not change unless you and your doctor decide to change them. We may also contact you, by mail or phone, with suggestions about your medications.
If you qualify, we will mail you a letter. Also, you may receive a call, inviting you to participate in this one-on-one medication review.
You may receive a call from a pharmacy where you recently filled one or more of your prescriptions. You will be given the option to choose an in-person review or a phone review.
You may be contacted by a call center pharmacist to provide your review, and ensure that you have access to the service if you want to participate. These reviews are conducted by phone.
Different doctors may write prescriptions for you without knowing all the prescription drugs and/or OTC medications you take. For that reason, a pharmacist will:
Please contact Customer Service if you would like additional information about our program, or if you do not want to participate after being enrolled in the program. Our number is 1-844-635-3406 (TTY users, call 711) 24 hours a day, 7 days a week.
You can also contact our Customer Service Department at (918) 594-5323 or 1-800-642-8065 if you have any questions. Our representatives are available Monday through Friday from 8am to 8pm, CST. From October 1, 2019 through March 31, 2020, Customer Service hours will include Saturdays, Sundays and some Holidays. TTY/TDD users should call 1-800-722-0353.
If you would like to contact Senior Health Plan via mail, please use the following address:
Senior Health Plan Customer Service
P.O. Box 3327
Tulsa, OK 74101-3327
You can also get information about the Medicare program and Medicare health plans by visiting www.medicare.gov on the Web or by calling 1-800-MEDICARE (1-800-633-4227). Medicare customer service representatives are available 24 hours a day, seven days a week to answer questions about Medicare. TTY/TDD users should call 1-877-486-2048.