Call CommunityCare Senior Health Plan at 1-800-642-8065, TTY/TDD call 1-800-722-0353 for more information and rate quotes.

Disenrollment Rights and Responsibilities

If you leave CommunityCare, you have other options available:

  • You can join a different Medicare health plan
  • You can join Original Medicare with a prescription drug plan
  • You can join Original Medicare without a prescription drug plan

You may end your membership in our plan only during certain times of the year, known as enrollment periods. All members have the opportunity to leave the plan during the Annual Enrollment Period and during the Medicare Advantage Open Enrollment Period. In certain situations, you may also be eligible to leave the plan at other times of the year. Until your membership ends, you must keep getting your medical services and drugs through our plan.

If you have questions about enrolling in a Medicare Advantage plan in your area, contact 1-800-MEDICARE (1-800-633-4227) (toll free), or 1-877-486-2048 (toll-free TTY for the hearing/speech impaired), 24 hours a day, 7 days a week

Note: If you disenroll from Medicare prescription drug coverage and go without creditable prescription drug coverage for a continuous period of 63 days or more, you may have to pay a Part D late enrollment penalty if you join a Medicare drug plan later.

For more information about your rights and responsibilities, please review the evidence of coverage applicable to your health plan. You can contact our Customer Service number at 1-800-642-8065 for additional information. (TTY/TDD users should call 1-800-722-0353). Hours are Monday – Friday, 8:00 am to 8:00 pm, CST.

You can also contact Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week, and ask to be disenrolled. TTY users should call 1-877-486-2048.

Disclaimers

  • CommunityCare is an HMO with a Medicare contract. Enrollment in Senior Health Plan depends on contract renewal.
  • You may join or leave a plan only at certain times. Please call Senior Health Plan or 1-800-MEDICARE (1-800-633-4227) for more information. TTY users should call 1-877-486-2048. You can call this number 24 hours a day, seven days a week.
  • You can join Senior Health Plan if you are entitled to Medicare Part A and enrolled in Medicare Part B and live in the service area. However, individuals with End Stage Renal Disease are generally not eligible to enroll in Senior Health Plan unless they are members of our organization and have been since their dialysis began.
  • Senior Health Plan has formed a network of doctors, specialists, and hospitals. You can only use doctors who are part of our network. The health providers in our network can change at any time. You can ask for a current Provider Directory for an up-to-date list or search the Senior Health Plan provider directory on this website. If you choose to go to a doctor outside of our network, you must pay for these services yourself. Neither Senior Health Plan nor Original Medicare will pay for these services.
  • You must continue to pay your Medicare Part B premium, even if the Senior Health Plan premium is $0.