We want to answer your questions...

What if I have questions during my open enrollment period?

If you have questions, you may contact Bonnie Martinez at (918) 594-5295 Ext. 6299 or bonnie@ccok.com.

How do I choose a Primary Care Physician (PCP)?

When you enroll in CommunityCare HMO, you will choose a PCP who will manage and coordinate your healthcare needs. A list of our physicians is available in a printed directory that you will receive when you enroll. You may also visit the CommunityCare Web site at www.ccok.com to search for physicians. Your healthcare will be arranged within your PCP’s network, which includes specialists, OB/GYNs, hospital and mental health providers. You may change your PCP within your network as needed.

Who do I contact if I need to change PCPs, request a new ID card, ask about my benefits or have other questions?

Please contact Member Services at 594-5242, Monday-Friday, 8 a.m.-5 p.m. A representative will assist you with PCP changes and selections, ID card requests, benefit questions, address changes and more.

What if I have a question about my prescription drug benefit?

Please contact the Pharmacy Help Desk at (877) 293-8628. Representatives are available to answer your questions Monday-Friday, 8 a.m.-6 p.m.

Are online resources available?

CommunityCare’s Web site, www.ccok.com, includes searchable provider, pharmacy and formulary listings, printable benefit materials and more.

Are behavioral health services available?

Please contact CommunityCare Behavioral Health Services at 594-5262. Calls are answered 24 hours a day, seven days a week.

Questions during open enrollment? Contact Bonnie Martinez at (918) 594-5295 Ext. 6299 or bonnie@ccok.com.