How the EAP works

Referrals

There are two ways to be referred to the EAP:

1. Self-Referral. Any employee or immediate family member can arrange a private appointment to discuss any type of personal problems or concerns.
2. Management or Supervisor Referral. Managers or supervisors can refer any employee to the EAP when there has been a noticeable decline in work performance not corrected by normal company procedures. Click here to access Supervisory Referral Forms.

Fees

There is no charge to the employee for the assessment process that the EAP provides. At the first interview you will describe your problem to a trained specialist. If the problem cannot be resolved within a couple of sessions, we will provide an appropriate referral. We will consider your insurance coverage to determine what is or isn't covered prior to making a referral. Our EAP assessors are well acquainted with reputable community programs, which offer assistance at no charge, or charge based on one's ability to pay.

Confidentiality

Our EAP policy statement provides procedures that guarantee each individual's right to privacy under federal and state laws. References of a personal nature will not be placed in an employee's file, nor will participation in the EAP jeopardize job security or advancement. Family members using the program will be assured that no reference of a personal nature will be disclosed.

24-hour Help-Line

Because problems don't just happen on weekdays between 8 am and 5 pm, CommunityCare EAP counselors are available 24 hours a day, through a local and 800 number.

Contact Us

If you need help, information, or want to talk to a counselor, please click here access our contact page.